Privacy Policy

Titan Procare website is owned by Titan Procare, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Titan Procare, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Titan Procare website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Introduction

Titan Procare ("Company", "we", "us", or "our") is committed to protecting the personal data of individuals who visit our website or contact us for business purposes. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This Policy applies to data collected through:

• Our website at www.titanprocare.com

• Our enquiry form

• Email correspondence to titanprocare@gmail.com

• WhatsApp and telephone communications

By using our website or contacting us, you agree to the practices described in this Policy.

2. Data Controller

Titan Procare is the data controller responsible for your personal data. For any privacy-related queries, you may contact us at:

📧 titanprocare@gmail.com
📞 +91-90551 15505

3. What Personal Data We Collect

3.1 Information You Provide to Us

When you fill in our enquiry form, contact us by email, or reach out via WhatsApp or phone, you may provide:

• Full name

• Organisation or business name

• Email address

• Phone number

• City or location

• Message content and enquiry details

Providing this information is voluntary. However, without it, we may not be able to respond to your enquiry or process a supply request.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring website or search terms

This information is collected via cookies and similar technologies. It is used to maintain website functionality and analyse usage patterns. It does not identify you personally.

4. How We Use Your Data

We use the information we collect for the following purposes:

Purpose Legal Basis Responding to enquiries and supply requests Legitimate business interest / Pre-contractual steps Processing and fulfilling orders Performance of a contract Communicating order updates, delivery, and payment Performance of a contract Maintaining business records Legal obligation / Legitimate interest Improving website performance and user experience Legitimate interest Complying with applicable legal requirements Legal obligation

We do not use your personal data for unsolicited marketing without your consent.

5. Cookies

Our website uses cookies to support its operation and analyse site usage. Please refer to the Cookies section of our Terms and Conditions for full details on the types of cookies we use and how to manage your preferences.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties.

We may share your data in the following limited circumstances:

• Service providers: Third parties who assist in operating our website or communications (e.g., web hosting, email), strictly for those purposes and under confidentiality obligations.

• Legal requirements: Where we are required by law, court order, or government authority to disclose information.

• Protection of rights: Where disclosure is necessary to protect the rights, safety, or property of Titan Procare, our customers, or others.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Policy, or as required by applicable law (including GST and accounting record-keeping requirements under Indian law). Enquiry data from non-converting contacts is reviewed periodically and deleted when no longer needed.

8. Data Security

We take reasonable administrative, technical, and physical steps to protect your personal data from unauthorised access, use, disclosure, or loss. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.

10. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Withdraw consent where processing is based on consent

• Request erasure of your personal data, subject to legal retention requirements

• Nominate a representative to exercise rights on your behalf

To exercise any of these rights, please contact us at titanprocare@gmail.com. We will respond within a reasonable timeframe.

11. Children's Privacy

Our website and services are directed at licensed healthcare professionals and registered businesses. We do not knowingly collect personal data from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. We encourage you to review this Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Jammu, Jammu & Kashmir.

14. Contact Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to titanprocare@gmail.com.